Feedback & Complaints

Weave takes complaints seriously and respects the rights of service users and others who wish to make a complaint. If you would like to make a complaint or provide feedback please complete the form below or call Weave on 02 9318 0539.

Weave’s complaints process is set out in our Complaints and Grievance Policy.

Weave considers the sensitive and/or confidential nature of a complaint and the privacy of the individual making the complaint. If you need an advocate to support you during the complaint, please let us know when you contact us.

All complaints will be responded to by either the appropriate Program Manager, Programs Lead, Head of Brand & Strategy or the CEO within 5-7 working days of making the complaint. Weave aims to investigate and resolve all complaints within 1 month of receiving the complaint. If this timeframe cannot be met, the complainant will be informed of the reasons why and of the alternative timeframe for resolution.

If the complaint is about the CEO please direct your complaint to the Chairperson of the Board when you complete the form below.

If you wish to complain to an external body outside of Weave, you can contact:

• NSW Ombudsman: http://www.ombo.nsw.gov.au/

• Health Care Complaints Commission: http://www.hccc.nsw.gov.au/

• NSW Anti-Discrimination Board: https://www.antidiscrimination.justice.nsw.gov.au/